Trouble Shooting Tips


If the troubleshooting tips do not help you resolve your problem, please click the “Request a Service Appointment” button below, or call: 1-800-258-5300.
 

 

  1. Do I need to use a water clarifier when using an ozonator?
  2. Why is my spa foaming?
  3. After shutting the spa off, odd-shaped white chips appear on the bottom. What is this and where does it coming from?
  4. Should I treat my spa water the same as I treat my pool water?
  5. Why not use soft water in my spa?
  6. Help! I have water balancing trouble following a spa refill.
  7. How often should I “shock” my spa water?
  8. My spa’s solid-state electronic controls display error or gibberish messages.
  9. What does it mean if my Sundance Spa is displaying “FLO?”
  10. What does it mean if my Sundance Spa is displaying dashes (—) known as a watchdog?
  11. My electrician is wiring my Sundance spa, what amperage do we need?
  12. What is the best way to clean a filter?
  13. Do I need to use a sanitizer as well as an ozonator?
  14. Why is my spa not heating?
  15. My OZONE is humming, is there something wrong?
  16. My spa has no power or is not heating and it is a cold winter day, what do I do?
  17. The Sundance circulation pump on my spa is not working.
  18. My Moto-Massage is not properly working?
  19. My Hot Spring Spa has a blinking red light on the control panel. What do I do?
  20. My Hot Spring Spa has a blinking red light on the control panel. What do I do?
  21. My Hot Spring Spa has a blinking green light on the control panel. What do I do?
  22. My Hot Spring Spa has blinking Green and Red lights. What do I do?
  23. What should I do if I want like to empty my hot tub for the winter?










1. Do I need to use a clarifier when using an ozonator?While ozone is highly effective at oxidizing, it does not destroy clarifiers, or make them ineffective. Clarifiers are beneficial in ozonated spas by bringing the particles together helping the filter pick them up and keep the water clean.
 
2. Why is my spa foaming?
There are several possible reasons for spa foam. One common cause is the rapidly moving water interacting with bathers who have soaps and detergents on their bodies and bathing suits. Showering before entering the spa helps prevent this problem, as well as using a de-foamer, such as Leisure Time FOAM DOWN. Also, do not wash swim suits in washing machine as the soap stays in the fabric, hand wash and rinse thoroughly.

Another cause of foam is soft water. You should raise the calcium level to 150-400 ppm.
Organic waste build-up is a third cause. “Shocking” the spa on a regular basis oxidizes the wastes out of the water. See below for “shocking” instructions.

 
3. After shutting the spa off, odd-shaped white chips appear on the bottom. What is this and where does it coming from?
Calcium deposits appear as scale on the heater elements. It flakes off from the action of the blowers and jets. Leisure Time SPA DEFENDER, can prevent this scaling with a weekly application.

 
4. Should I treat my spa water the same as I treat my pool water?
While pH and total alkalinity requirements are the same, the bromine or chlorine sanitizer levels and actual product for a spa should are different; the level for a spa needs to be kept between 3-5 ppm. Spa filters require more frequent cleaning. In addition, the water requires more frequent care to assure correct pH and sanitizer levels. This is due to the fact that a spa contains less water than a pool, and the water is hot rather than cold.

 
5. Why not use soft water in my spa?
Soft water has a low calcium level. Too little calcium can cause corrosion, especially in heaters and other metal components. To increase water hardness to the
recommended level of 250-450 ppm, add a product such as Leisure Time CALCIUM BOOSTER. Conversely, too much calcium can cause wall and heating element scaling or cloudy water. Leisure Time SPA DEFENDER will prevent scale/calcium buildup.

 
6. Help! I have water balancing trouble following a spa refill.
The pH is low and the total alkalinity is high. Adjust the low reading first whenever the pH and the total alkalinity are opposite of one another. For example, add a pH increaser until it is within a normal pH range. Then, adjust total alkalinity by adding a pH level reducer. After you have completed this process and your pH and alkalinity are in the appropriate range, you are now able to use Leisure Time’s pH BALANCE to lock these characteristics into place for up to three months.

 
7. How often should I “shock” my spa water?
Frequency depends on the sanitizer and the bather load. If you are using the two-part bromine sanitizing system, we recommend that you shock each time you finish using your spa. If you are using chlorine or bromine tablets, we recommend that you shock at least once a week. If there are many bathers, or the water gets cloudy, shock more often.

 
8. My spa’s solid-state electronic controls display error or gibberish messages.
Shut off the power supply to the spa for about 45 minutes. Then reset the power and check the system. Sometimes this “reboot” procedure clears up the problem.

 
9. What do I do if my Sundance Spa is displaying “FLO?”
Turn the power off to the spa at the main breaker: Take out the filter out of the spa (make sure that nothing is floating in the spa that could get sucked into the filter area). After leaving the spa off for 45 minutes turn the spa back on and turn both pumps and air on for 45 minutes. If FLO message goes away, either replace the filter with a new filter or thoroughly clean your existing (non-disposable) filter by soaking the filter in a solution of 16 oz. Filter Clean overnight and rinsing it until you see no residue in the rinse water.

If the water has been changed recently and the filter has been cleaned, there may be an air lock. To resolve: remove the filter, not forgetting to power down the spa at the breaker, and place a garden hose in the opening where the filter was; this leads into the plumbing. Next, turn the hose on at full force to dissipate the air bubble. Alternatively, again with the power to the spa turned off, remove the large diverter knob by pulling straight up then loosening the diverter nut to allow the air to dissipate.

 
10. What does it mean if my Sundance Spa is displaying dashes known as a “watchdog”?
Turn off the circuit breaker for at least 45 minutes, and then turn back on. This will reset the spa.

 
11. My electrician is wiring my Sundance spa, what amperage do we need?
Enabling 60 Amp logic on a spa will allow pumps, the air blower and the heater to run simultaneously.
850 & 880 Series: Place a jumper on JP9 # 7, located ¾ of the way down on the left side of the circuit board.

780 Sweetwater and Portofino series:
To enable 60 Amp logic on a Sweetwater or Portifino spa, place a jumper on JP1 # 5/6, located in the top right corner of the circuit board.

 
12. What is the best way to clean a cartridge filter?
Use a filter cleaner designed specifically for cartridges. They contain both acids and detergents and ensure that all oils, lotions and minerals will be removed from the filter. Proper cleaning increases the longevity of the cartridge. Clean your cartridge filter once a month.

PS – Using a dishwasher on rinse cycle only will clean out the larger debris, but can also damage the fabric on the filter unless you are using Tri-X filters from HotSpring. If you are not sure which filter you have, contact any of us at N.E.S.S.

 
13. Do I need to use a sanitizer as well as an ozonator?
We recommend using both. Even though ozone is an effective oxidizer, destroying microorganisms, ozone has a relatively short life in hot water. Ozone is not present for a sufficient length of time to assure adequate sanitation of an entire tub, including the surfaces and plumbing. An ozonator, however, does reduce chlorine or bromine consumption.

 
14. Why is my spa not heating?
Make sure:

1. The water is at a level which covers all of the jets as this affects the water flow through the heater.

2. The filter has been cleaned within the last four weeks by soaking it in FILTER CLEAN and that filter is not older than 18 months. In order to test whether or not the filter is the cause of a no-heat situation, turn the power off to the spa at the main breaker: Take out the filter out of the spa (make sure that nothing is floating in the spa that could get sucked into the filter area). After leaving the spa off for 45 minutes turn the spa back on without the filters in the spa to see if it begins heating. If it begins heating you know it is the filter causing the problem.

3. The controls are set in continuous heat mode (standard thermostat) and/or programmed for several hours of heating.

4. Is SPA DEFENDER used biweekly? This prevents calcium buildup on the heater, which will lead to inefficient heat transfer.

5. Use JET CLEAN at least once a year to help remove organic build up in the heater.

6. If a Sundance Spa: Check mode. When in economy mode, spa models earlier than 1999 will heat only when jets are activated or during filter cycles. Back

7. If a Hot Spring Spa: Some heaters have a reset button, refer to owner’s manual for location or other tips. You should try locating/resetting this reset button before calling for an appointment.

 
15. My OZONE is humming, is there something wrong?
Ozone humming is normal. It is the vibration of ozone being sucked through the Mazzi Injector.

 
16. My spa has no power or is not heating and it is a cold winter day, what do I do?
If the spa has no power, or is not heating, place a droplight with a 60 or 75-watt bulb inside the access panel over pump one. (Facing control panel, usually behind right wooden section) Make sure it is not touching any components, wires, or insulation and replace the wooden panel to the best of your ability. Leave the cover on the spa to retain as much heat as possible.

 
17. The Sundance circulation pump on my spa is not working.
All Sundance models are equipped with a safety feature called “Summer Logic” . This feature turns off the circulation pump when the water temperature in the spa rises to 2 degrees Fahrenheit above the set temperature. This phenomenon can occur in warmer weather because the circulation pump adds heat (while running) through the process of convection. If the ambient air temperature is hot, the water does not cool as quickly and retains the heat for a longer period.

Summer Logic disables the circulation pump and the heater to decrease the spa’s water temperature. If the circulation pump is off (no bubbles), the spa is not heating and appears dead. Fill the spa with cool water and change filter cycles from daytime to evening, when the temperature is cooler. Consider running the air bubbles in the evening’s cooler air-with the cover off, as this will assist in cooling the water.

 
18. My Moto-Massage is not working properly.
The number one cause is a clogged filter. Make sure your filter with the gray knob has been cleaned within the last four weeks by soaking in FILTER CLEAN and that the filter is not older than 18 months, unless it is a Tri-X filter. In this case you need to soak the filter if it has been more than three months, if less than three months, please run your filter through the rinse cycle on your dishwasher with NO DISHSOAP and NO DRYING CYCLE.

A quick test to see if the spa filter is the cause: Turn the power off to the spa at the main breaker then take out the filter with the gray knob (make sure that nothing is floating in the spa that could get sucked into the filter area). Turn the spa back on without the filter to see if it begins operating properly.

 
19. What is the best way to fill my spa?

1. To minimize airlocks in the equipment, put hose down the center of the gray standpipe in the filter compartment on a Hot Spring Spa. On a Sundance Spa take out the filter and put the hose into the opening on the side wall of the filter compartment. 2. Turn hose on. This will fill the tub through the heater, pumps and jets pushing most of the air out of the lines.

3. Fill the spa to the top of the highest jets.

4. HOT SPRING ONLY: For 240 v spas, turn on the 20 amp breaker and run jets 10 mins, then turn on the 30 amp breaker and continue to run jets 30 min. For 120 v spas, plug in and immediately turn on jets for 10 minutes. Either way, turn the diverter handle(if applicable)slowly 360°(Vista, Grandee GG version, Grandee CC version, Envoy, Siberian, Caspian, Pulse, Flair & Glow models, turn on the 30 amp breaker first, run jets for 10 mins, then the 20amp)

 
20. My Hot Spring Spa has a blinking red light on the control panel. What do I do?**

1. Did you remember to put the hose down the center of the gray standpipe/filter area and clean your filters?

2. If No, the pump may have an airlock, or the filters may have tripped the hi-limit. Reset the hi-limit (Refer to Owner’s Manual) and place a hose down the gray standpipe (just like when you fill your spa) to flush out the air. If you have an ozone unit, look for a steady stream of bubbles, if you do not have an ozone unit, look for the curling/rippling of the top of the water.

3. Make sure there is no foreign debris in the spa, pull filters out and replace caps. Run jets 30 min, turn the power to the spa off for 1 minute, and then restore power.

4. If you have SpAudio, you may have a blown fuse or it may have come unplugged. Call for more information.

5. If red light stops blinking the problem has been corrected.

6. If red light is still blinking, go to online service request form.

 
21. My Hot Spring Spa has a blinking green light on the control panel. What do I do?**

1. Turn power to the spa off for 1 minute, then turn power back on. For 240 v spas, turn on the 20 amp breaker and then turn on the 30 amp breaker. For 120 v spas, plug in.

2. If light continues to blink, go to online service request form.

 
22. My Hot Spring Spa has blinking Green and Red lights. What do I do? **

This indicates low water flow, follow procedures for Blinking Red light
 
23. What should I do if I want like to empty my hot tub for the winter?
If winterizing spa, follow detailed steps in Owner’s Manual or contact our store for assistance. Damage caused to your spa by improper winterizing is NOT covered by your spa warranty.
 
**These tips will work on Hot Spring, Tiger River and Lime Light Hot Tubs 2004-2008