Hot Tub Service Requests

Request a Service

In the event that your hot tub is not functioning properly, you can reference troubleshooting tips by viewing answers to the most frequently asked questions below. If these do not resolve the issue, please fill out the form below to contact our service department.

Service requests are answered in the order that we receive them and you can expect to get a response from our service department within 2-3 business days, or sooner if possible. 

If it is below freezing and your spa is not heating or will not turn on, please click below for information on how to keep your spa safe from freeze damage.

Online Service Request Form

Filling out this form will send an electronic message to our service team.

Things to be prepared for at the time of our call to set up your appointment:

  • We take a credit card deposit at the time of scheduling your service visit in order to book the appointment.
  • Deposits will become store credit if an appointment is cancelled and can be used towards future services, supplies, or accessories.
  • Appointments are on a first come, first serve basis. Our time frames are typically an all day window.
  • If you need to be home for service we can give a call 30 minutes in advance before arriving to your home.

Once we receive your request, we will enter in a service call for you and contact you to schedule an appointment!