Retail Associate Job Description
Open Position:
Retail Associate
New England Spas is seeking to hire a retail associate to be based in our Natick showroom. This person will deliver premier customer service, and assist with retail and administrative operations of the store.
RESPONSIBILITIES:
Become a chemical and accessory sales expert
Have knowledge of spas and the sales process
Grow revenue of the retail department
Greet customers
Answer the phone
Respond to and handle customer complaints and be able to troubleshoot service issues
Open and/or close the store; perform register reconciliation and register payment listings
Attend trainings, as needed
Keep the retail area clean, organized and stocked
Assist with the sales floor daily duties
Participate in yearly stock inventory
Organize and maintain the stock room/storage, customer pick up areas; keep neat and orderly
Handle customer special orders
Prepare UPS orders
Assist in the design and maintenance of showroom displays and signage
Perform water care lessons with new customers
Other general duties as assigned
QUALIFICATIONS:
Team-oriented, customer care focused individual. Strong organizational and time management skills, and attention to detail are critical. Ability to communicate, and handle multiple tasks is important. This position can be full time or part time – flexible hours can be arranged.