Retail Associate Job Description

Open Position:

Retail Associate

New England Spas is seeking to hire a retail associate to be based in our Natick showroom. This person will deliver premier customer service, and assist with retail and administrative operations of the store. 


Become a chemical and accessory sales expert

Have knowledge of spas and the sales process

Grow revenue of the retail department

Greet customers

Answer the phone

Respond to and handle customer complaints and be able to troubleshoot service issues

Open and/or close the store; perform register reconciliation and register payment listings

Attend trainings, as needed

Keep the retail area clean, organized and stocked

Assist with the sales floor daily duties

Participate in yearly stock inventory

Organize and maintain the stock room/storage, customer pick up areas; keep neat and orderly

Handle customer special orders

Prepare UPS orders

Assist in the design and maintenance of showroom displays and signage

Perform water care lessons with new customers

Other general duties as assigned


Team-oriented, customer care focused individual. Strong organizational and time management skills, and attention to detail are critical. Ability to communicate, and handle multiple tasks is important. This position can be full time or part time – flexible hours can be arranged. 

Interested in joining a great team? Apply today! 

Learn more about New England Spas: