New England Spas is seeking to hire a service technician to join our growing team! Since 1978 we’ve been making people’s lives a little warmer and more relaxed in our hot tubs, swim spas, and saunas. We are seeking to hire a self motivated individual to perform the duties of spa repair and retail sales while achieving a high level of customer service. Fun, flexible environment and room for growth! This position involves driving a company vehicle; a valid driver’s license and clean driving record are required.
Troubleshoot and isolate spa problems (including mechanical, electrical, and plumbing)
Process all paperwork – bill invoice and e-mail to customer
Process all warranty claims with manufacturer for credit
Maintain an appropriate van inventory to reduce the necessity of return visits
Maintain service vehicle – normal and preventative maintenance
Optimize driving route to maximize completed calls
Create return work orders for problems which require additional visits
Send quotes for recommended repairs and maintenance
Assist with spa deliveries as needed
Become a water maintenance expert
Perform maintenance and water care orientations for customers
Attend and contribute to staff meetings
Attend sales and product trainings, as needed
Attend manufacturer’s service trainings and obtain training certificates
Other duties as assigned
Self motivated, customer focused individual who has the tenacity to find and fix problems in a variety of locations and circumstances. A successful candidate will have strong organizational and time-management skills and an attention to detail.
Mechanical or electrical background preferred. Valid driver’s license and clean driving record is required.