Service Technician Position
Open Position:
Service Technician
New England Spas is seeking to hire a service technician to join our growing team! Since 1978 we’ve been making people’s lives a little warmer and more relaxed in our hot tubs, swim spas, and saunas. We are seeking to hire a self motivated individual to perform the duties of spa repair and retail sales while achieving a high level of customer service. Fun, flexible environment and room for growth! This position involves driving a company vehicle; a valid driver’s license and clean driving record are required.
RESPONSIBILITIES:
Troubleshoot and isolate spa problems (including mechanical, electrical, and plumbing)
Process all paperwork – bill invoice and e-mail to customer
Process all warranty claims with manufacturer for credit
Maintain an appropriate van inventory to reduce the necessity of return visits
Maintain service vehicle – normal and preventative maintenance
Optimize driving route to maximize completed calls
Create return work orders for problems which require additional visits
Send quotes for recommended repairs and maintenance
Assist with spa deliveries as needed
Become a water maintenance expert
Perform maintenance and water care orientations for customers
Attend and contribute to staff meetings
Attend sales and product trainings, as needed
Attend manufacturer’s service trainings and obtain training certificates
Other duties as assigned
SUCCESS CHARACTERISTICS:
Self motivated, customer focused individual who has the tenacity to find and fix problems in a variety of locations and circumstances. A successful candidate will have strong organizational and time-management skills and an attention to detail.
QUALIFICATIONS AND EXPERIENCE:
Mechanical or electrical background preferred. Valid driver’s license and clean driving record is required.
Interested in joining a great team? Apply today!
Learn more about New England Spas
Please note: masks are required in our showrooms. Thank you for your cooperation.
Scheduling an appointment is recommended especially on the weekends. When the showrooms are especially busy we may not be able to accommodate walk-ins.
You can schedule an appointment here or email sales@nespas.com with your contact information and one of our team members will reach out to you.
Our online store is also an option for purchasing supplies and accessories. SHOP NOW>>
Curbside pick-up is also available! Call the location nearest you to order:
Please note: Due to product shortages and delayed shipping related to the COVID-19 pandemic, some substitutions may be made with the goal of filling your order in a timely manner. You may receive a different brand for some products than what is listed. Thank you for your understanding.
One last thing… due to an usually high call volume you may experience a delay in getting your call answered. We apologize for any inconvenience.
If you need to schedule a service call, the fastest way is to fill out an online request. REQUEST SERVICE>>
One last thing… due to an usually high call volume you may experience a delay in getting your call answered. We apologize for any inconvenience.
If you need to schedule a service call, the fastest way is to fill out an online request.
Thank you for your patience during these unusual times. We appreciate your business!