Service Technician Position

Open Position:

Service Technician

New England Spas is seeking to hire a service technician to join our growing team! Since 1978 we’ve been making people’s lives a little warmer and more relaxed in our hot tubs, swim spas, and saunas. We are seeking to hire a self motivated individual to perform the duties of spa repair and retail sales while achieving a high level of customer service. Fun, flexible environment and room for growth! This position involves driving a company vehicle; a valid driver’s license and clean driving record are required.

RESPONSIBILITIES:

Troubleshoot and isolate spa problems (including mechanical, electrical, and plumbing)

Process all paperwork – bill invoice and e-mail to customer 

Process all warranty claims with manufacturer for credit

Maintain an appropriate van inventory to reduce the necessity of return visits

Maintain service vehicle – normal and preventative maintenance

Optimize driving route to maximize completed calls

Create return work orders for problems which require additional visits

Send quotes for recommended repairs and maintenance

Assist with spa deliveries as needed

Become a water maintenance expert

Perform maintenance and water care orientations for customers

Attend and contribute to staff meetings

Attend sales and product trainings, as needed

Attend manufacturer’s service trainings and obtain training certificates

Other duties as assigned

SUCCESS CHARACTERISTICS:

Self motivated, customer focused individual who has the tenacity to find and fix problems in a variety of locations and circumstances. A successful candidate will have strong organizational and time-management skills and an attention to detail.

QUALIFICATIONS AND EXPERIENCE:

Mechanical or electrical background preferred. Valid driver’s license and clean driving record is required. 

Interested in joining a great team? Apply today! 

Learn more about New England Spas