When there is snow on the ground please do the following to prepare for a service visit:

• Make sure that the spa and a pathway to it are shoveled out.
• Steps in front of the spas are set aside.
• Cover should be clean of snow (we recommend sno-brums vs. shovels!)
• Any access panels are removed ONLY if the spa panels are not directly accessible (for example your spa is sunk into a deck).

Filling and starting a spa when the temperatures are below 38 degrees requires the following:

The pumps and components in the equipment area should be thawed prior to filling. Some residual water from manufacturer quality assurance testing can possibly remain in the spa and plumbing thus preventing water flow thru the plumbing. If there is frozen water in the pumps the spa will not turn on or it will turn on, but there won’t be any circulation/spa water action and the motor will hum. Make sure to shut off spa until defrosting is done.

For the following make sure NO contact is made with any materials so as not to cause melting or fire. Both of these processes should only be used while someone is at the spa to monitor for safety reasons.

On a Sundance spa, and most Hot Spring spas (aside from the Jetsetter): place/ hang a drop light (60 or 75 watt bulb) or place a small space heater (set on LOW HEAT, HIGH FAN) in the right hand equipment area until the lines / pumps are thawed

On a Jetsetter Hot Spring spa: face a small space heater toward the equipment (set on LOW HEAT, HIGH FAN) with a plywood lean-to over the heater and equipment area, also cover lean-to with a tarp and secure it so it won’t blow against heater.

We do recommend keeping your spa open and enjoyed during the winter months. If your concern is energy cost, please contact us for suggestions. The cost of a winterizing/de-winterizing your spa is typically higher than the energy cost of keeping your spa running.

If your concern is caring for your spa during coldest months, consider signing up for our valet services and we will maintain your spa for you!

We only recommend emptying your spa if you will be out of town for the winter months. If you do want to empty your hot tub for the winter (winterize) the hot tub: follow detailed steps in Owner’s Manual or contact our store for assistance. Damage caused to your spa by improper winterizing is NOT covered by your spas’ warranty.

If the weather has been consistently below 32 degrees and any of the following circumstances apply, follow the Freeze Prevention Instructions below. Freeze damage is not covered by manufacturer warranty.

• Hot tub has lost power for longer than 48 hours
• Hot tub is not heating, and the spa’s water temperature is dropping
• Hot tub has a leak, and the water level is dropping so fast that you cannot keep the spa topped off.

If your spa is hot or the water is circulating, you DO NOT need to follow the below instructions.

If you are unsure whether these conditions apply, fill out a service request form here or call 1-800-258-5300 Ext 2 and you will be contacted to discuss the situation.

Freeze Prevention Instructions

DO NOT DRAIN THE SPA. There is a chance of encountering a potential freeze situation which may damage the hot tub’s components, or rupture its plumbing, and is not covered by warranty. A full spa has a much greater chance of surviving a cold snap than an empty and improperly winterized spa. Keep the spa full and topped off and follow the steps below.

• Shut the breaker off, remove the filter and any other objects that might be in the spa (this could be the cause of the shutdown)
• Put a space heater (UL listed with independent heat and fan controls) in the spa’s equipment area and set to LOW HEAT, HIGH FAN. (See example 1 at the bottom of the page)
• If the equipment area is not large enough to fit a space heater, or you have a leak and water is in the equipment area, face the space heater towards the equipment and make a shelter using the panel and enclose with a tarp to keep as much heat inside as possible. Set the fan to LOW HEAT, HIGH FAN. (See example 2 at the bottom of the page)

Make sure not to place the space heater in direct contact with, or up against, any equipment, wires, or surfaces to avoid potential damage. The fan should be facing towards the components.

UL listed space heaters with independent heat and fan controls are available for rent at all New England Spas showroom locations.

• If you are not comfortable using a space heater, a small incandescent (NOT LED) droplight (60 or 75 watt bulb) may be sufficient to prevent damage. (See example 3 at the bottom of the page)
• Close the spa’s equipment area either by reinstalling the panels, or creating a tent with a tarp.
• Keep your spa covered!

The tub may very well thaw out and start working fine if the filter was the problem (you may need to reset the breaker if it has tripped).

If the tub does not start working once the equipment is thawed, keep the space heater/droplight in place. This will keep the spa from further freezing issues until a service appointment can be made (if needed).