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Retail Associate

New England Spas is seeking to hire retail associates to join our award-winning team! This person will deliver premier customer service, and assist with retail and administrative operations of the store (we have openings in our Natick and Norwell showrooms).

This position can be either part-time or full-time. At least one day of weekend availability (either Saturday or Sunday) is required.

Why New England Spas?

Tremendous opportunity to EARN$ and LEARN. You will have unlimited commission potential, earning commission on sales. Comprehensive, paid training provided. New England Spas emphasizes personal and professional development for all our employees. Build a career with us – we highly prefer to promote from within.

Established company, stellar reputation. We have been making lives warmer and more relaxed since 1978! We are proud to represent the top brands in our industry and receive awards for customer service and sales achievement year after year.

Help make lives healthier and more relaxed! Our team members report high levels of job satisfaction in making our customer’s lives happier and healthier. Our products promote physical and mental wellness, reducing aches and pains and relieving stress.

Awesome company culture! We like to make money and have fun. We hold company sponsored employee appreciation events regularly (for example, axe throwing, WooSox games, and comedy shows to name a few).

Work/Life balance taken seriously. We are in the relaxation business so that goes hand in hand with focusing on the wellbeing of our staff and their quality of life. Flexible schedules can be arranged.


  • Become a chemical and accessory sales expert
  • Have knowledge of spas and the sales process
  • Grow revenue of the retail department
  • Greet customers
  • Answer the phone
  • Respond to and handle customer complaints and be able to troubleshoot service issues
  • Open and/or close the store; perform register reconciliation and register payment listings
  • Attend trainings, as needed
  • Keep the retail area clean, organized and stocked
  • Assist with the sales floor daily dutiesParticipate in yearly stock inventory
  • Organize and maintain the stock room/storage, customer pick up areas; keep neat and orderly
  • Handle customer special orders
  • Prepare shipping orders
  • Assist in the design and maintenance of showroom displays and signage
  • Perform water care lessons with new customers
  • Other general duties as assigned


  • Computer proficiency
  • Excellent communication skills (verbal and written)
  • Customer-centric attitude

Benefits (full-time):

  • 401(k)
  • Profit Sharing
  • Health insurance
  • Dental insurance
  • Disability insurance
  • Life insurance
  • Vision insurance
  • Employee discount
  • Paid time off
  • Paid training
  • Supplemental pay types:
  • Bonus pay
  • Commission pay
  • Signing bonus


Natick (35 Worcester Street, Natick MA)

Norwell (45 Pond Street, Norwell MA)

New England Spas Locations