Hot Tub Service

MAINTENANCE AND REPAIR

SERVICE AND REPAIR

Explore Our Hot Tub Service Solutions

At New England Spas, we aim to provide our customers with the highest level of service. Our service requests are answered in the order that we receive them. You can expect to get a response from our service department within two to three business days, or sooner if possible.

Spa Repair

In the event that your spa is not functioning properly, please request a service appointment and our team will schedule a technician to diagnose and repair the issue. Once your request has been received, we will contact you to schedule a service appointment.

sundance spas inspiration gallery 54 0005 sds 880 cameo midnight modernhardwood
evb7633 1920x1280 sundance spas

Valet Services

Let us maintain the quality of your spa, so you don’t have to! Whether you’re looking for weekly comprehensive maintenance, bi-weekly water chemistry and filter care or simply need the professionals to service your spa once a month, we have a valet program that’s right for you!

Learn more about our Valet Services today!

Spa Dragon Upgrade

Enjoy peace of mind throughout the winter months with the Spa Dragon.

The Spa Dragon monitors your spa water and activates a heater if the temperature drops below a set point to help prevent the components and plumbing from freezing in case of a malfunction. It’s plugged in separately from your hot tub, so it will work even if the breaker to your hot tub trips.

When activated, the Spa Dragon will send you an email and text message notifying you so you can schedule service right away.

spa dragon product

Our Service & Maintenance Solutions

Our team of service experts are here to help, no matter your spa service needs!

MAINTENANCE

Like most major investments, your spa may require maintenance from time to time!

REPAIRS

Our team can perform an on-site inspection and facilitate the repair of your hot tub.

WATER CHANGES

Keeping your hot tub on schedule for regular water changes is important – and we can help!

cameo couple close 1920x1222 sundance spas
Relaxation Starts Here

New Customer Orientation

$299*

Our New Customer Orientations are provided on site for your convenience. We will review the essentials regarding water chemistry and hot tub operations, for up to 1 hour.

*Price for local service. Price may vary depending on location.

Winterize Service

$599*

If you’ll be out of town for the winter months, we can winterize your spa so that it remains operational and in the best shape possible. Simply draining the hot tub will not protect the unit from freeze damage, and risks turning your investment from something into a whole lot of nothing.

We ask that the hot tub remains full, so that we can evaluate any issues prior to shutting the unit down. This service has limited availability and must be performed before weather is consistently under 32 degrees.

*Price for local service. Price may vary depending on location.
*Supplies not included.
*Unwinterize service is equal to the price of winterize service.

sundance spas installs
evb6120 1920x1280 sundance spas

Trade In and Trade Up

Is it time for something new?

Take the first step toward a new and upgraded spa! Simply complete our form to request information about the trade-in value of your current spa and find out if you can put it toward the purchase of new unit.

Replacement Covers

Never underestimate the power of a good hot tub cover. With the right cover, you can provide your hot tub with additional protection, all while regulating the water temperature and keeping heating costs low.

At New England Spas, we’re happy to guide you through the process to assess and replace your existing cover.

sundance spas installs 34

Relocation and Removal Services

Are you looking to remove or relocate your hot tub in Massachusetts or Rhode Island? Our professional hot tub removal and relocation services make the process hassle-free. Whether you’re upgrading, moving or simply need a change, our experienced team ensures a smooth and efficient transition.

Let us handle the heavy lifting so you can enjoy your new setup without any stress.

Our service areas include:

SPEAK WITH AN EXPERT

Request Service From Our Experts

Simply complete the form below and our team of service professionals will be in touch with you shortly.

Request Service Nespas

Please acknowledge the following:

Arrival times: New England Spas technicians plan their routes on the service day using customer locations and traffic data. The duration of each service call is only known once on-site, so we cannot provide an accurate arrival time estimate prior to or on the day of service.

Access to Equipment: Homeowners must ensure access to equipment for New England Spas technicians. This includes unlocking doors, gates, and panels, and providing access to power disconnects. Technicians cannot remove decking, stonework, or custom steps. Access must be prepared before the technician arrives.

Water Level and Access to Water: The diagnostic process often requires a spa to be full, and when possible, running.  Please do not drain your spa or power it down prior to your service appointment unless instructed to by a New England Spas service technician, or if you must do so to prevent additional damage to your spa or surrounding property. If your spa is losing water, please top it off before the day of service and make sure the technician has access to outside water and a hose in case the spa needs to be drained and refilled.  Draining your spa or disconnecting it from power unnecessarily before the day of service may result in longer appointments and additional visits at our normal labor rates.

Inclement Weather: Many spa repairs cannot be completed in heavy rain, extreme heat, high humidity, electrical storms, or freezing weather. Technicians may reschedule if conditions are unsafe or hinder repairs. Homeowners must ensure a safe path through snow and ice for New England Spas technicians.

Damage Prevention: New England Spas prioritizes urgent repairs (leaks, freezing, etc.) but can't guarantee arrival before damage occurs. Homeowners are responsible for spa location, drainage, and freeze prevention. Employees can offer guidance by phone or email to prevent further damage before a technician arrives.

Parts Allocation Prior to Service: Our technicians' vans are stocked with hundreds of the most commonly replaced parts in the industry.  This means our technicians are frequently able to diagnose a problem and complete repairs in a single visit.  Less common problems may require parts which need to be allocated from our warehouse or ordered from the manufacturer.  Customers sometimes ask that we bring specific parts to initial service calls prior to any professional diagnosis.  Because the process for identifying, ordering, and allocating parts for a specific service call can be lengthy and costly, such requests delay scheduling, require payment in full, and are not eligible for refund.

Pests: Outdoor spas may become infested with pests like mice, wasps, snakes, and ants, which can damage the spa and pose safety risks. Homeowners are responsible for pest remediation, and technicians may refuse service if infestations hinder repairs or endanger safety.

Labor Billing: For non-warranty service calls, New England Spas bills on a per hour per visit basis except for services advertised at a flat rate (winterize, unwinterize, valet, and drain/refill services may have fixed labor costs).  New England Spas service vehicles are well stocked with common parts so as to avoid unnecessary return visits.  New England Spas has three billing zones based on distance from our store locations.  If you have questions about your zone and its corresponding hourly rate, you may ask a representative of the New England Spas service department at the time of scheduling.

Preauthorization for Necessary Repairs: To avoid return visits, customers may elect to preauthorize some repairs.  Please choose only one option regarding repair authorization below.  If you choose the option pertaining to warranty coverage and your spa is no longer covered by a manufacturer warranty, your answer will default to option 3.