Hot Tub Service
MAINTENANCE AND REPAIR
SERVICE AND REPAIR
Explore Our Hot Tub Service Solutions
At New England Spas, we aim to provide our customers with the highest level of service. Our service requests are answered in the order that we receive them. You can expect to get a response from our service department within two to three business days, or sooner if possible.
Spa Repair
In the event that your spa is not functioning properly, please request a service appointment and our team will schedule a technician to diagnose and repair the issue. Once your request has been received, we will contact you to schedule a service appointment.
- We take a credit card deposit at the time of scheduling your service visit in order to book the appointment.
- Deposits will become store credit if an appointment is cancelled and can be used towards future services, supplies, or accessories.
- Appointments are on a first come, first serve basis. Our time frames are typically an all day window.
- If you need to be home for service, we can give a call 30 minutes in advance before arriving to your home.
Valet Services
Let us maintain the quality of your spa, so you don’t have to! Whether you’re looking for weekly comprehensive maintenance, bi-weekly water chemistry and filter care or simply need the professionals to service your spa once a month, we have a valet program that’s right for you!
Learn more about our Valet Services today!
Spa Dragon Upgrade
Enjoy peace of mind throughout the winter months with the Spa Dragon.
The Spa Dragon monitors your spa water and activates a heater if the temperature drops below a set point to help prevent the components and plumbing from freezing in case of a malfunction. It’s plugged in separately from your hot tub, so it will work even if the breaker to your hot tub trips.
When activated, the Spa Dragon will send you an email and text message notifying you so you can schedule service right away.
Our Service & Maintenance Solutions
MAINTENANCE
Like most major investments, your spa may require maintenance from time to time!
- Water testing
- Treatments
- Monitoring
REPAIRS
Our team can perform an on-site inspection and facilitate the repair of your hot tub.
- On-site inspections
- Facilitate repairs
- Troubleshooting
WATER CHANGES
Keeping your hot tub on schedule for regular water changes is important – and we can help!
- Refresh the water
- Deep interior cleaning
- Quarterly schedule
Relaxation Starts Here
New Customer Orientation
$299*
Our New Customer Orientations are provided on site for your convenience. We will review the essentials regarding water chemistry and hot tub operations, for up to 1 hour.
*Price for local service. Price may vary depending on location.
Winterize Service
$599*
If you’ll be out of town for the winter months, we can winterize your spa so that it remains operational and in the best shape possible. Simply draining the hot tub will not protect the unit from freeze damage, and risks turning your investment from something into a whole lot of nothing.
We ask that the hot tub remains full, so that we can evaluate any issues prior to shutting the unit down. This service has limited availability and must be performed before weather is consistently under 32 degrees.
*Price for local service. Price may vary depending on location.
*Supplies not included.
*Unwinterize service is equal to the price of winterize service.
Trade In and Trade Up
Is it time for something new?
Take the first step toward a new and upgraded spa! Simply complete our form to request information about the trade-in value of your current spa and find out if you can put it toward the purchase of new unit.
Replacement Covers
Never underestimate the power of a good hot tub cover. With the right cover, you can provide your hot tub with additional protection, all while regulating the water temperature and keeping heating costs low.
At New England Spas, we’re happy to guide you through the process to assess and replace your existing cover.
Relocation and Removal Services
Are you looking to remove or relocate your hot tub in Massachusetts or Rhode Island? Our professional hot tub removal and relocation services make the process hassle-free. Whether you’re upgrading, moving or simply need a change, our experienced team ensures a smooth and efficient transition.
Let us handle the heavy lifting so you can enjoy your new setup without any stress.
Our service areas include:
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Request Service From Our Experts
Simply complete the form below and our team of service professionals will be in touch with you shortly.