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Service Technician

New England Spas has been the leading hot tub dealer in Massachusetts for over 40 years. We are seeking to hire a service technician to service and repair hot tubs, swim spas, and saunas. This position is primarily on the road. Driver’s license and clean driving record required.

Why New England Spas?

Company vehicle, cell phone allowance, and uniforms are provided to all Service Technicians.

Flexible schedule! Service technicians are dispatched from their homes.

Competitive compensation, extensive paid training, benefits, employee discounts, and ample opportunity to earn bonuses (starting with a $400 sign on bonus)!

Comprehensive training: Learn skills in plumbing, electrical, carpentry, mechanics, computers and more! New England Spas emphasizes personal and professional development for all our employees. Build a career with us – we highly prefer to promote from within.

Help make lives healthier and more relaxed! Our team members report high levels of job satisfaction in making our customer’s lives happier and healthier. Our products promote physical and mental wellness, reducing aches and pains and relieving stress.

Awesome company culture! We like to make money and have fun. We hold company sponsored employee appreciation events regularly (for example, axe throwing, WooSox games, and comedy shows to name a few).


  • Troubleshoot and isolate spa problems (including mechanical, electrical, and plumbing)
  • Process invoices and log job details using our computer system (you will have a laptop and wireless air card in your vehicle
  • Communicate with customers in a professional manner, discuss any added service that may need to be performed
  • Maintain an appropriate van inventory to reduce the necessity of return visits
  • Maintain service vehicle – normal and preventative maintenance
  • Optimize driving route to maximize completed calls
  • Create return work orders for problems which require additional visits
  • Send quotes for recommended repairs and maintenance
  • Assist with spa deliveries as needed
  • Become a water maintenance expert
  • Perform maintenance and water care orientations for customers
  • Attend and contribute to staff meetings
  • Attend sales and product trainings, as needed
  • Attend manufacturer’s service trainings and obtain training certificates
  • Other duties as assigned

Success Characteristics:

Self motivated, customer focused individual who has the tenacity to find and fix problems in a variety of locations and circumstances. A successful candidate will have strong organizational and time-management skills and an attention to detail.

Qualifications and Experience:

  • Valid driver’s license and clean driving record is required
  • Computer proficiency required
  • Technical background (mechanical, electrical, plumbing, carpentry) preferred

New England Spas Locations

NE Spas Norwell Location

Norwell Showroom

45 Pond Street, Norwell, MA 02061

Serving the South Shore Area: Brockton, Hingham, Marshfield, Plymouth, Quincy, Scituate, Weymouth

NE Spas Auburn Location

Auburn Showroom

4 Johnson Street, Auburn, MA 01501

Serving Central Massachusetts: Franklin, Milford, Shrewsbury, Webster, Westborough, Worcester

NE Spas Natick Location

Natick Showroom

35 Worcester Street, Natick, MA 01760

Serving the Metrowest Area: Boston, Dedham, Framingham, Needham, Newton, Waltham, Wellesley