Hot Tub Service Requests

Request a Service

Online Service Request Form

Filling out this form will send an electronic message to our service team.

Things to be prepared for at the time of our call to set up your appointment:

  • We take a credit card deposit at the time of scheduling your service visit in order to book the appointment.
  • Deposits will become store credit if an appointment is cancelled and can be used towards future services, supplies, or accessories.
  • Appointments are on a first come, first serve basis. Our time frames are typically an all day window.
  • If you need to be home for service we can give a call 30 minutes in advance before arriving to your home.

Once we receive your request, we will enter in a service call for you and contact you to schedule an appointment!

In the event that your hot tub is not functioning properly, you can reference these trouble shooting tips. If these do not resolve the issue, please fill out the form to the right.

Service FAQ >

Water Care FAQ >

Winter FAQ >

Please note due to the Covid-19 pandemic masks are required in our showrooms.

Scheduling an appointment is recommended especially on the weekends. Due to capacity limits, we may not be able to accommodate walk-ins. 

You can schedule an appointment here or email sales@nespas.com with your contact information and one of our team members will reach out to you. 

Our online store is also an option for purchasing supplies and accessories. SHOP NOW>>

Curbside pick-up is also available! Call the location nearest you to order:

Please note: Due to product shortages and delayed shipping related to the COVID-19 pandemic, some substitutions may be made with the goal of filling your order in a timely manner. You may receive a different brand for some products than what is listed. Thank you for your understanding.

One last thing… due to an usually high call volume you may experience a delay in getting your call answered. We apologize for any inconvenience.

If you need to schedule a service call, the fastest way is to fill out an online request. REQUEST SERVICE>>

One last thing… due to an usually high call volume you may experience a delay in getting your call answered. We apologize for any inconvenience.

If you need to schedule a service call, the fastest way is to fill out an online request.

Thank you for your patience during these unusual times. We appreciate your business!