In the event that your hot tub is not functioning properly, you can reference troubleshooting tips by viewing answers to the most frequently asked questions below. If these do not resolve the issue, please fill out the form below to contact our service department.
Service requests are answered in the order that we receive them and you can expect to get a response from our service department within 2-3 business days, or sooner if possible.
Service FAQs Water Care FAQs Winter FAQsThings to be prepared for at the time of our call to set up your appointment:
Once we receive your request, we will enter in a service call for you and contact you to schedule an appointment!
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New England Spas has been delivering relaxation, stress relief, and enjoyment to New England for over 40 years. Since opening the flagship store in Natick in 1978 we’ve made it our mission to make people’s lives a little warmer and more relaxed by providing the highest quality hot tubs, saunas, swim spas, and the highest level of customer service.
We are the area’s largest distributor of Sundance® Spas, Finnleo® Saunas, and Hydropool Swim Spas with three conveniently located showrooms.
Serving the South Shore Area: Brockton, Hingham, Marshfield, Plymouth, Quincy, Scituate, Weymouth
Serving Central Massachusetts: Franklin, Milford, Shrewsbury, Webster, Westborough, Worcester
Serving the Metrowest Area: Boston, Dedham, Framingham, Needham, Newton, Waltham, Wellesley