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Request a Service

If your hot tub is not functioning properly

In the event that your hot tub is not functioning properly, you can reference troubleshooting tips by viewing answers to the most frequently asked questions below. If these do not resolve the issue, please fill out the form below to contact our service department.

Service requests are answered in the order that we receive them and you can expect to get a response from our service department within 2-3 business days, or sooner if possible.

Service FAQs Water Care FAQs Winter FAQs

Things to be prepared for

Things to be prepared for at the time of our call to set up your appointment:

  • We take a credit card deposit at the time of scheduling your service visit in order to book the appointment.
  • Deposits will become store credit if an appointment is cancelled and can be used towards future services, supplies, or accessories.
  • Appointments are on a first come, first serve basis. Our time frames are typically an all day window.
  • If you need to be home for service we can give a call 30 minutes in advance before arriving to your home.

Once we receive your request, we will enter in a service call for you and contact you to schedule an appointment!

Online Service Request Form

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Address where spa or sauna is located*
Are the spa and circuit breaker both outside?*
Does the spa have 3 access feet on all four sides?*
Is this in regards to an existing service request?*
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Family Owned Since 1978

New England Spas has been delivering relaxation, stress relief, and enjoyment to New England for over 40 years. Since opening the flagship store in Natick in 1978 we’ve made it our mission to make people’s lives a little warmer and more relaxed by providing the highest quality hot tubs, saunas, swim spas, and the highest level of customer service.

We are the area’s largest distributor of Sundance® Spas, Finnleo® Saunas, and Hydropool Swim Spas with three conveniently located showrooms.

Sundance Spas 880 Series Lifestyle Night


Kerrie Anderson

Sundance Spa Owner

Great from start to finish. Turn around time was fast and Christian and his team were very professional, friendly, and got the job done fast. We highly recommend this company!

John Cunningham

Sundance Spa Owner

Augie, Dylan, Nick and Anthony did an amazing job swapping out my old/new hot tubs. They were knowledgeable, professional and friendly. Nice job guys!

Peter Siuda

Sundance Spa Owner

Fantastic delivery by Augie, Dylan, Sean, and Anthony; live in a tight residential area and didn’t think it could be done but they did it, in and out super fast. Highly recommend

Jason B.

Sundance Spa Owner

Chris O'hanlon came to our house on a Service call. He was on-time, professional and did a great job diagnosing and fixing our spa. Great job and Thank you!

Grant Heffernan

Sundance Spa Owner

Great job in bad weather by Shaun, Nick and William.

Sasha Barausky

Sundance Spa Owner

Christian, Dan, Aneury & Nick were great. They were able to get here early (with notice!) and completed the entire setup in 30 minutes. Thank you!

New England Spas Locations