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Customer Reviews

New England Spas review summary

5  855
4  25
3  5
46 reviews with no rating

5on Google,Sep 22, 2023


Christian (crew lead), Dan and Nick were awesome. They called ahead and arrived on time. They were extremely friendly and professional and did a great job installing the hot tub exactly where we wanted it and installed the cover. When they were done, they cleaned up and left everything looking like it did before they arrived. I would highly recommend this team!

5on Google,Sep 21, 2023


Christian, Dan and Nick did an excellent job! They kept me informed of their arrival time, were courteous, cleaned up and quick! Thank you for an excellent delivery and set up!

5on Google,Sep 14, 2023


Augie,Shaun and Nick were very perfessional. I would recommend them for all deliveries. Thank you again.

5on Google,Sep 13, 2023


Great service, communication, delivery on time and friendly efficient and professional on installation (Christian, Dan, Nick).

5on Google,Sep 12, 2023


Seamless delivery with professional approach. Highly recommend this team, Christian, Dan, Nick and Aneory were very quick and attention to detail was excellent.

5on Google,Sep 11, 2023


Augie - Nick & Shaun were very polite and friendly - the delivery went very well.

5on Google,Sep 10, 2023


Vicky from New England Spas in Natick was fantastic in providing daily guidance on how to restore my hot tub's water to sparkling clean. Vicky was an absolute pleasure to work with and extremely knowledgeable. I cannot recommend New England Spas in Natick enough!

4on Google,Sep 07, 2023


Good communication and excellent delivery. Forgot to get police detail, which led to some unhappy police discussion.

5on Google,Sep 06, 2023


Ruben is excellent he has been our service guy since we bought the spa He is another reason I love our hot tub.

5on Google,Sep 06, 2023


Installation with Augie, Dylan and Anthony was great!

5on Google,Sep 04, 2023


Just had my hot tub cover, replaced by New England spa team members, Augie and Anthony. The guys were great, called ahead, arrived on time, did the job with attention to detail, very personable and professional. Couldn't be more pleased! I recommend this company highly

5on Google,Aug 30, 2023


Augie, Anthony and Duncan were professional and got the job done quick. Top notch service and product. Would use again

5on Google,Aug 30, 2023


We purchased our hot tub with the help of Phong at the Norwell location. He was amazing! He was very informative, kind and patient as we knew nothing about hot tubs! He walked us through the chemicals, and how to use each one of them to do our initial start up. He checked up on us after an initial bump and we had to have a service technician come out. That technician was Brandon who was also amazing! We are now enjoying our hot tub!!!! Thank you so much Phong and Brandon!

5on Google,Aug 28, 2023


Christian, Dan, and Anevry showed up right on time and did a great job setting up our spa. They were very knowledgeable and efficient, and made sure everything was set up perfectly before leaving!

5on Google,Aug 25, 2023


Staff treated me In a professional manner, answered my questions about what I was looking for in a hot tub , delivery was on time and placement was great, the crew was courteous and friendly well done

5on Google,Aug 23, 2023


I just purchased a Chelsee Sundance spa from New England Spas. I am so happy with my purchase. Its a high quality tub, with a high quality cover and lift included. The delivery team Shaun, Nick and Dylan were great. Took great care to place my hot tub in place, set it up and clearly explained everything. Special thanks to Jeff Meunier in Auburn for answering all my questions/emails and for walking us through the entire process. We can't wait to enjoy our tub for many years to come.

5on Google,Aug 22, 2023


Shawn, Dillon, & Nick did a very professional job of delivering our NE Spas hot tub to a challenging location. They were extremely careful and provided helpful information. Thank you!

5on Google,Aug 21, 2023


Shawn, Nick and Dylan did an excellent job with delivery. Could not be happier. They were excellent.

5on Google,Aug 17, 2023

Bob and Michelle

New England Spas provided great service both before, during and after our purchase. The sales and service staff were very responsive and even came our right away to address some minor issues. We are very happy with our hot tub and will definitely be back for supplies and advice when needed. Highly recommended!

5on Google,Aug 16, 2023


I would like to compliment Augie and his team (Anthony, Duncan, Shaun, Nick & Dylan) for a fantastic job removing an existing hot and replacing it with a new spa. They were extremely professional in the work provided which involved a significant amount of manpower. The installation location provided many obstacles (stairs, sloping landscape and deck) which they navigated successfully without any damage to the spa or property. In addition, Augie provided an in-depth review of the operational procedures of the spa. A great team with good leadership made for a very successful and gratifying experience.

5on Google,Aug 14, 2023


Everything went perfectly

5on Google,Aug 11, 2023


Nicolas was great , professional and took the extra time to explain the details i had hoped for .. excellent !!

4on Google,Aug 11, 2023


Salesman extremely knowledgeable. We have owned a spa from them. It just died after 21 years. The same exact tub today with very minor changes is almost triple in price.

5on Google,Aug 11, 2023


The team came to move my hot tub to my new patio and did an AMAZING job! I would like to personally thank Augie, Anthony, and Duncan for their service. They were quick, kind, and extremely friendly! Next time I need any maintenance or help with my hot tub I’m calling New England Spas without hesitation!

New England Spas Locations

NE Spas Norwell Location

Norwell Showroom

45 Pond Street, Norwell, MA 02061

Serving the South Shore Area: Brockton, Hingham, Marshfield, Plymouth, Quincy, Scituate, Weymouth

NE Spas Auburn Location

Auburn Showroom

4 Johnson Street, Auburn, MA 01501

Serving Central Massachusetts: Franklin, Milford, Shrewsbury, Webster, Westborough, Worcester

NE Spas Natick Location

Natick Showroom

35 Worcester Street, Natick, MA 01760

Serving the Metrowest Area: Boston, Dedham, Framingham, Needham, Newton, Waltham, Wellesley