Nearest Location: Find a Store

Hot Tub Services

Service requests are answered in the order that we receive them and you can expect to get a response from our service department within 2-3 business days, or sooner if possible.

Spa Repair

In the event that your spa is not functioning properly, you can request service and we’ll schedule a technician to diagnose and repair the issue. Once we receive your request, we will contact you to schedule a service appointment.

Things to be prepared for at the time of our call to set up your appointment:

  • We take a credit card deposit at the time of scheduling your service visit in order to book the appointment.
  • Deposits will become store credit if an appointment is cancelled and can be used towards future services, supplies, or accessories.
  • Appointments are on a first come, first serve basis. Our time frames are typically an all day window.
  • If you need to be home for service, we can give a call 30 minutes in advance before arriving to your home.
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Valet Services

Let us maintain the quality of your spa so you don’t have to worry! Whether you would like weekly comprehensive maintenance, bi-weekly water chemistry and filter care, or just need the pros to come out and service the spa once a month, we’ve got the valet program that’s right for you!

Learn more about our Valet Service levels today!

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Spa Dragon Upgrade

Get peace of mind in the wintertime with the Spa Dragon. The Spa Dragon monitors your spa water and activates a heater if the temperature drops below a set point to help prevent the components and plumbing from freezing in case of a malfunction. It’s plugged in separately from your hot tub so it will work even if the breaker to your hot tub trips. If the Spa Dragon is activated it will send you an email and text message notifying you so you can schedule service right away.

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SmartTub® Upgrade

Upgrade to the latest technology! The exclusive Sundance® SmartTub® System makes it easier than ever to use your Sundance® spa. Monitor your spa from anywhere, get service updates immediately, and enable Smart Heat mode to save on your energy bill!

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New Customer Orientation

$299*

Provided on site for your convenience we will go over the water chemistry and hot tub operations (up to 1 hour).

*Price for local service. Price may vary depending on location.

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Winterize Service

$599*

If you’ll be out of town for the winter months, we can winterize your spa so it stays safe. Simply draining the hot tub will not protect the unit from freeze damage and could turn your investment from something into a whole lot of nothing. We ask that the hot tub remain full so we can evaluate any issues prior to shutting the unit down. This service has limited availability. Service must be performed before weather is consistently under 32 degrees.

*Price for local service. Price may vary depending on location.
*Supplies not included.
*Unwinterize service is equal to the price of winterize service.

 

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Water Care Delivery Program

Benefits of Home Delivery Include:

  • Save time – get all the essentials for changing and maintaining your water shipped directly to your home!
  • Save money – get a 10% discount plus free shipping!
  • Keep your spa performing it’s best.
  • Take the guess work out of ordering what you need.

Home Delivery is currently available for customers on our Elemental Water Care Program.

Home Delivery Contract

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Trade In and Trade Up

Time for an upgrade? Trade-in & Trade-up!

Take the first step toward a new, upgraded spa! Fill out the form to request information about your existing spa’s trade-in value and to see if you can put it toward the purchase of new spa.

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Replacement Covers

Time for a new cover? We’ve got you covered. Our experts will guide you through the options and make sure you get the right replacement cover to fit your particular spa.

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Move or Removal

Don’t sweat the big stuff. We can move your spa, Covana, or sauna for you!

Things to be prepared for at the time of our call to set up your appointment:

  • We take a credit card deposit at the time of scheduling your service visit in order to book the appointment.
  • Deposits will become store credit if an appointment is cancelled and can be used towards future services, supplies, or accessories.
  • Appointments are on a first come, first serve basis.
  • We require photos of both locations (original location and final location)
  • With notice, we can give a call 30 minutes in advance before arriving to your home on the day of your appointment.

Once we receive your request we will contact you to schedule an appointment!

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New England Spas Locations

NE Spas Norwell Location

Norwell Showroom

45 Pond Street, Norwell, MA 02061

Serving the South Shore Area: Brockton, Hingham, Marshfield, Plymouth, Quincy, Scituate, Weymouth

NE Spas Auburn Location

Auburn Showroom

4 Johnson Street, Auburn, MA 01501

Serving Central Massachusetts: Franklin, Milford, Shrewsbury, Webster, Westborough, Worcester

NE Spas Natick Location

Natick Showroom

35 Worcester Street, Natick, MA 01760

Serving the Metrowest Area: Boston, Dedham, Framingham, Needham, Newton, Waltham, Wellesley