Service Coordinator

We are seeking to hire a customer-oriented individual to join our service department. Primary responsibilities are answering service-related phone calls and assisting with scheduling service appointments. This position will be based out of our main service operations center in Westborough, MA. If you like a fast paced environment, have great interpersonal skills, and want to be a part of an award-winning team – this position is for you!

Responsibilities:

• Answer in-coming calls and emails from customer looking for service on their tubs, swim spas & saunas
• Return voicemails in a timely manner
• Interact with customers, via phone/email. You will listen to their questions/concerns and address appropriately
• Assist customers with their water care needs offering recommendations on how to best maintain their spa.
• Manage customer complaints and resolve service-related customer issues with support from service manager.
• Assist with scheduling service appointments
• Assist other departments in the company on any service-related issues

Success Characteristics:

Self motivated, customer focused individual with have strong organizational, time-management, and communication skills.

Qualifications and Experience:

• 2+ years of experience in a customer service role. Experience with scheduling appointments (for example in a medical or dental office) is preferred, but not required.
• Positive, friendly attitude!