Dave Groulx joined New England Spas in May of 2015 and he currently works as a service technician.
Dave is this year’s winner of our Randy Jones Customer Service Award. Each calendar year New England Spas selects a candidate based on nominees from staff members who embody our companies’ Mission statement and Values. They handle customer issues in a timely and professional manner, work with our vendors to provide solutions to challenges, regularly receive positive feedback from coworkers and customers alike, and are considered team players in the company.
A 5-Star Google Review left by a happy customer after Dave serviced his hot tub really sums up what makes Dave so deserving of this award.
“There is always an expectation that when you receive service it should always be first class, professional and deliver a unique customer experience with the perfect resolution – from now on I will describe such an experience as the ‘Dave Groulx’ – says it all – Thank you Dave.”
Dave also goes above and beyond with helping to train newer technicians.
Service Department Manager, Jeremiah Belanger, noted, “Dave is exceptional. He takes new employees under his wing and in addition to always going above and beyond for customers.”
Each year the Randy Jones Award winner picks a charity of choice for a sizeable company paid donation. Dave selected the American Heart Association.
Q&A with Dave!
Where are you from?
I was born and raised in Lowell, MA. Attended Saint Louis School then Greater Lowell Technical High School and graduated from the Electrical program
What do you like to do when not at work? Hobbies etc.?
I attend many concerts and have seen over 250 bands and artists! I also enjoy live sporting events and traveling. When I am home you can find me playing video games.
What was your first job?
Throughout high school I worked weekends and summers doing concrete foundations before working for CVS/Pharmacy for just over 10 years.
Do you have any pets?
I have one long haired cat named Myshka
Favorite sports team(s)?
Boston Bruins are my number one team as I grew up watching hockey however I have a new found love for football over the past few years.
Favorite TV show and/or movie?
Breaking Bad was my favorite series however I find myself always watching reruns of It’s Always Sunny in Philadelphia
Favorite band or singer?
I am a huge fan of music from classic rock to electronic dance music. My favorite band is called Dance Gavin Dance from Southern California. I have seen them live at least 10 times.
Favorite place you’ve visited?
Tokyo was by far the most exciting place I have been. The culture is very different, the food was incredible, and the people were so inviting and friendly.
Favorite thing(s) about working at New England Spas?
The comradery of our team to work together to make the customers experience top tier. Making sure that they are able to get the benefits that come along with owning a spa or sauna. That includes a stress free experience! Also the many places I get to visit makes every day something new.